How much is paid for delivery? 

The shopping you will do at our internet store, shipping fee will change for  vary of countries. You can see cargo shipping fee at your shopping basket.

 

When does my cargo reach? 

At the delivery to the address option, the cargo is delivered to your address within 1-5 working days Overseas shipments in this time vary according to the cargo company and customs busyness.

Please note that deliveries in mobile areas may take a little longer. Since the shipping companies do not work in the official holidays and holidays, your delivery will be made in the first day of delivery.

 

How can I follow my cargo? 

At the time your order sent you will be informed by information email. Please click the cargo tracking link to follow your cargo.

 

Once you enter with your membership number you can enter your account and click on the cargo tracking link of your order.

 

Can I send my order to a different address? Can you deliver your product to a different address from my billing address?

 

You can give a different delivery address when you place your order. The address you will give, can be the address your job or home address it can also be of a friend. To receive your cargo on time please fill the address form fully and indicate your street, building no. and other information correctly. 

Please do not receive damaged cargo and contact our company. 

Deliveries will be done during the week. Deliveries can not be done in weekends and in official holidays. 

Only you and your next kin of yours can pick up the delivery with an official ID and signature.

CANCELLATION AND RETURN POLICY 

Return of products 

If for any reason you wish to return an item, please contact our Customer Support Team as soon as possible; our team will take care of your request

Our e-mail address:   info@danielespino.com.tr

Customer Service:   0090 532 499 80 60

Working hours on weekdays:

9:00 - 18:00 

What should you pay attention to when taking delivery?

Products should be opened next to the cargo officer when receiving them.

If a broken or damaged product arrives, a report must be attached to the shipping agent.

Products that can be returned

Damaged or defective products

Missing orders

All product returns must be made in the original packaging and as received.

To request a product return, please contact our Customer Support Team within 7 business days of delivery.

Your product can be returned to you in the following ways:

• By exchanging it with another product to be selected from danielespino.com.tr (if deemed appropriate),
  
• The money you can use in your next purchase by transferring the refund amount to your account at danielespino.com.tr,
  
• By returning your order to the bank card you paid for, 

Please note: If you change your mind after purchasing the products, you must return the products to us at your expense using any shipping company you choose within 7 days of delivery.

Products that cannot be returned

Used and damaged products cannot be returned.